MAC HUB REPAIR TERMS AND CONDITIONS
These Terms and Conditions (“Agreement”) govern all repair services provided by Mac Hub (“the Company”). By submitting any device for repair or accepting services from Mac Hub, the customer (“the Customer”) acknowledges that they have read, understood, and agreed to be bound by this Agreement.
1. DIAGNOSTIC SERVICES AND FEES
1.1 A diagnostic fee is payable upon submission of the device for assessment.
1.2 The diagnostic fee shall be credited toward the total repair cost if the Customer approves the recommended repair.
1.3 In the event that the Customer declines the repair after the device has been diagnosed and deemed repairable, a non-refundable decline fee of R400 shall be charged to cover handling and technical assessment costs.
1.4 The diagnostic fee shall be waived where the repair is approved and completed by Mac Hub.
2. PAYMENT TERMS
2.1 All repair services shall be paid either:
a) In advance (Cash in Advance – CIA), or
b) Upon collection (Cash on Delivery – COD).
2.2 The Company shall retain possession of the device until full payment of all amounts due, including any applicable storage charges, has been received.
2.3 Exceptions to this clause shall apply only to Customers with approved credit accounts.
3. COLLECTION OF EQUIPMENT
3.1 The Company shall release the device only upon presentation of:
a) The original job card; or
b) Valid identification, supported by confirmation from a registered email address where required.
3.2 In the absence of a job card, the Company reserves the right to request such identification or verification as it deems necessary prior to releasing the device.
4. STORAGE AND UNCOLLECTED DEVICES
4.1 A storage fee of R30 per day shall be charged for all completed repairs not collected within three (3) working days after notification of completion has been sent to the Customer.
4.2 If the device remains uncollected for a period exceeding thirty (30) days from the date of completion, the Company reserves the right to sell or otherwise dispose of the device to recover outstanding costs.
4.3 The Customer hereby waives any and all claims against the Company arising from such sale or disposal.
5. RISK AND LIMITATION OF LIABILITY
5.1 The Company shall not be liable for any loss, damage, or destruction of the Customer’s device arising from events beyond its reasonable control, including but not limited to fire, theft, or natural disasters.
5.2 While the Company shall take all reasonable care in handling and repairing devices, the Customer acknowledges that certain complex repairs may result in minor cosmetic damage, including but not limited to scratches or dents.
5.3 The Company shall not be held liable for any such incidental cosmetic damage arising from necessary repair procedures.
6. CUSTOMER INSPECTION AND ACCEPTANCE
6.1 The Customer shall inspect the device at the time of submission, and any pre-existing damage shall be recorded on the job card.
6.2 Upon collection, the Customer is required to inspect the device thoroughly prior to leaving the Company’s premises.
6.3 Any claims relating to physical damage must be reported immediately upon collection.
6.4 Once the device has been accepted and removed from the premises, the Company shall not be liable for any claims relating to physical damage.
7. DATA AND SOFTWARE
7.1 The Customer acknowledges that it is their sole responsibility to back up all data prior to submitting the device for repair.
7.2 The Company does not guarantee the preservation of data and shall not be liable for any loss, corruption, or restoration of data or software.
7.3 The Company shall not be responsible for any pirated, illegal, or unlicensed software or media present on the device.
8. WARRANTY
8.1 The Company warrants that all repair services shall be carried out in a professional and workmanlike manner.
8.2 The warranty provided by the Company shall apply strictly to the specific repair(s) detailed on the job card.
8.3 Standard repairs shall carry a warranty period of twelve (12) months.
8.4 Repairs involving liquid damage or graphics-related components shall carry a limited warranty period, determined solely at the discretion of the Company’s technicians, which may range from seven (7) days to six (6) months.
8.5 The warranty shall not extend to unrelated faults or issues arising after the repair.
9. GENERAL PROVISIONS
9.1 This Agreement constitutes the entire understanding between the Customer and the Company regarding repair services.
9.2 The Company reserves the right to amend these Terms and Conditions at any time without prior notice.
9.3 Any provision of this Agreement found to be invalid or unenforceable shall not affect the validity of the remaining provisions.
